Service & Experience Designer
My work spans research, service systems, experience flows and prototyping.
My work connects field evidence, service journeys, operational systems and digital touchpoints. I also work across UX, UI and design strategy when the service needs them.
How I work
Service systemsUX research & flowsInterface prototypingDesign strategy
Selected projects
Service design is the core, supported by UX thinking, visual communication and strategic framing.
Oxygen Oasis
Connecting shared land, resident participation and property support.
BagFlow
Designing a traceable high-speed-rail luggage journey across booking, station, train and arrival.
Scone Through Time
Turning Scottish food history into a teacher-led sequence of stories, decisions and discussion.
Common Ground
Turning the end of Glasgow 2026 into a clear first step toward local participation.
3.5tons
Giving a seven-day sustainable arts festival an operating and financial structure.